About Us

Why Choose West Island Embroidery & Mugs?
  • Speed: We prioritize quick turnaround times for your orders.
  • Service: Our team is dedicated to providing exceptional customer support.
  • Quality: We ensure high standards in all our products.
  • Selection: Enjoy a wide variety of options to meet your needs.
Do You Offer Emergency Rush Service?
  • Yes, we specialize in emergency rush services!
  • We will do everything in our power to prepare your order before the due date.
  • Our commitment to speed ensures that we can accommodate urgent requests.
What Are Your Production Times?
  • We aim to have your order ready on the same day or the next day.
  • Exceptions may occur due to various factors such as:
  • Order volume
  • Holiday seasons
  • Inventory levels
  • For most orders, we are consistently on time.
  • Orders of 5 items or more will be prioritized for same-day service.
  • Larger orders will be completed within 1 to 3 days.
  • While some items may take longer, we typically complete orders within 24 hours.
What Are the Pros and Cons of Embroidery?
PROS:
  • Ideal for simple text, numbers, or logos.
  • Offers vibrant color options.
  • Compatible with various fabrics, including 100% polyester.
  • Perfect for pocket logos and hats.
  • Highly durable and long-lasting.
CONS:
  • Cannot embroider faded designs, which may limit options.
  • Fine details may not be suitable for embroidery.
  • Limited thread color options may require compromises.
  • Best suited for solid colors only.
  • Not recommended for thin fabrics, as stitching may feel heavy and uncomfortable.