Printing Methods for
- Free Shipping:
- We offer free shipping anywhere in Canada for purchases over $150 (before taxes).
- Flat Rate Shipping:
- For orders under $150 (before taxes), we charge a flat rate of $14.99.
- Shipping Carrier:
- We mostly use Purolator or FedEx for shipping.
Purolator operates Monday to Friday for pick-up and delivery.
- Tracking Information:
- Once your order has been manifested, we will provide you with a Purolator tracking number.
- Shipping Times:
- We ship from the West Island of Montreal, and typical delivery times are as follows:
- Quebec and Ontario: 1-2 business days
- Maritimes and the Prairies: 1-4 business days
- British Columbia and Alberta: 2-5 business days
- Yukon, NWT, and Nunavut: 5-10 days
- Remote Locations:
- Please note that Purolator may charge significantly more for deliveries to remote locations.
- In some cases, they may not deliver to these areas at all.
- Communication with Clients:
- If additional shipping fees apply, we will contact the client to discuss options.
- If the client decides not to proceed with the order due to extra shipping costs, we will cancel the order and issue a refund immediately.
Acceptable Content Guidelines
West Island Embroidery & Mugs is respectful of others and the law. Content that is hateful, illegal, and/or that violates intellectual property rights may be reviewed and removed at any time.
Intellectual Property Rights
Please ensure that you own the content that you upload onto West Island Embroidery & Mugs, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.
Illegal Content
West Island Embroidery & Mugs has the right to remove content that depicts child pornography, obscene content, or content that depicts or promotes illegal activity. It is your responsibility to understand and abide by your local laws and those of the regions that you ship orders to.
Hateful Content
West Island Embroidery & Mugs values tolerance, understanding, and respect. We may remove content that expresses hatred towards any individual or group. Please refrain from uploading this type of content.
General Notes
All content is subject to review and West Island Embroidery & Mugs reserves the right to remove it at any time and for any reason. Each case may be evaluated individually. By submitting content to West Island Embroidery & Mugs, you accept that it complies with both our guidelines and Terms of Service. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Combine & Save Bulk Pricing
West Island Embroidery & Mugs offers Combine and Save Bulk Pricing.When you purchase 5 or more items you instantly qualify for bulk pricing.You can combine different logos, different apparel, different colours, and different sizes, etc… so you can then save on every item. If you’re going to place an order always try getting at least 5 items so you can take advantage of our bulk pricing.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.