1- Create and upload elements of your artwork

For best results, we recommend building your artwork in our mockup generator platform. This means you create elements of your artwork in your usual design software and save each element (e.g. logo, slogan) as a separate file. You do not need to create a complete printable file with all the elements together. You can upload your elements as individual files in our mockup generator and position them there to create the printable layout you require.

2- Submit files in PNG, JPEG, PDF, AI, PSD, or EPS format with at least 300 DPI

We recommend using PNG for designs with a transparent background. For other designs, we advise preparing files in JPEG instead.

3- Avoid semi-transparent designs

Semi-transparent graphics (or elements with lowered opacity) don't translate well in DTG or DTF printing. We advise using solid colors or simulating semi-transparency by halftoning

4- Create designs with the necessary DPI

Simply typing in a new resolution value into the file won't result in a higher resolution print. If your graphic's resolution is too low, the best solution is to recreate it. Always try and have at least 300 dpi

5- Use transparency to your advantage

Black ink will appear gray on black garments because of the white underbase used during DTG or DTF printing. Leave these areas fully transparent when designing for black garments.

6- Disclaimers

• If images are uploaded with a non-transparent background, this background will appear when printed. Please make sure to remove the background in your design by saving it in a png format.

• We don't print white ink on white shirts. Any designs for white shirts containing white color will have areas with no print on them.

• White ink elements on bright-colored garments might look tinted. This is most evident on red, maroon, and other similarly colored garments.

• Follow instructions on laundry tag for best care results. InstaCustoms is not responsible for damage caused otherwise.

• There might be slight discrepancies in print placement.

For smaller apparel sizes, we may scale down artwork proportionately to fit it within the printable area. Note: For Sizes XS, S, we will automatically scale down your artwork proportionately to fit within the printable area of approx 9X12 (inches)

• Free Shipping:

1. We offer free shipping anywhere in Canada for purchases over $150 (before taxes).

• Flat Rate Shipping:

1. For orders under $150 (before taxes), we charge a flat rate of $14.99.

• Shipping Carrier:

1. We mostly use Purolator or FedEx for shipping.
   Purolator operates Monday to Friday for pick-up and delivery.

• Tracking Information:

1. Once your order has been manifested, we will provide you with a Purolator tracking number.

• Shipping Times:
• We ship from the West Island of Montreal, and typical delivery times are as follows:

1. Quebec and Ontario: 1-2 business days
2. Maritimes and the Prairies: 1-4 business days
3. British Columbia and Alberta: 2-5 business days
4. Yukon, NWT, and Nunavut: 5-10 days

• Remote Locations:

1. Please note that Purolator may charge significantly more for deliveries to remote locations.
2. In some cases, they may not deliver to these areas at all.

• Communication with Clients:

1. If additional shipping fees apply, we will contact the client to discuss options.
2. If the client decides not to proceed with the order due to extra shipping costs, we will cancel the order and issue a refund immediately.

Acceptable Content Guidelines

West Island Embroidery & Mugs is respectful of others and the law. Content that is hateful, illegal, and/or that violates intellectual property rights may be reviewed and removed at any time.

Intellectual Property Rights
Please ensure that you own the content that you upload onto West Island Embroidery & Mugs, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.

Illegal Content
West Island Embroidery & Mugs has the right to remove content that depicts child pornography, obscene content, or content that depicts or promotes illegal activity. It is your responsibility to understand and abide by your local laws and those of the regions that you ship orders to.

Hateful Content
West Island Embroidery & Mugs values tolerance, understanding, and respect. We may remove content that expresses hatred towards any individual or group. Please refrain from uploading this type of content.

General Notes
All content is subject to review and West Island Embroidery & Mugs reserves the right to remove it at any time and for any reason. Each case may be evaluated individually. By submitting content to West Island Embroidery & Mugs, you accept that it complies with both our guidelines and Terms of Service. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.