Image Guidelines

File Requirements

• We highly recommend submitting your embroidery graphics as raster graphics (PNG) with a resolution of at least 300 DPI.

• Do not include photographic images, gradients, fade or blend effects. Elements like these cannot be embroidered.

• Graphics should include transparent backgrounds.

• If your graphic covers a very large part of the embroidery area, it may exceed the maximum limit of 15,000 stitches. In such case, your order will be put on hold and you will be contacted.

• 

• HAT Stitch Area 4" Wide x 1.75" Tall

• Minimum thickness for shapes: 0.05" (1.3 mm)

• Minimum height for lowercase letters: 0.25" (6.4 mm)

• Minimum height for uppercase letters: 0.3" (7.6 mm)

• Any text smaller than 0.25" (6.4 mm) in height will be a run stitch

Design Requirements

Embroidery is not printing, so most designs that work on other products would not be suitable for embroidery. Clean designs with bold lines and text work best for embroidery. If your design is too complex (e.g. contains gradients or intricate details), your design will be rejected.

Common Reasons for Rejection

Text is too small lines are too thin

Avoid using very small letters because the embroidered text may not be legible. Keep the text at least 0.25" in height and at least 0.05" thick. 0.25" is equivalent to approximately 36pt, and in most cases the letters will also have the necessary thickness, but this depends on the font. We recommend using simple fonts like Arial, Helvetica, and Myriad Pro.

Text Cut-Outs or Negative Spaces

When possible please avoid sending us an image with small details or text that are in negative space. To avoid this issue please fill the negative space with a solid color.

Gradients

We can only embroider solid shapes and colors. We cannot accept gradients because this requires a complex transition from one color thread to another. You will need to convert gradients into a one-color graphic, and split multiple-color gradients into solid colors.

Photographic images

It is not possible to embroider photographic images as they are. Photographic images need to be recreated to include solid shapes and colors.

Too much detail

Clean designs with shapes, bold lines and text work best for embroidery. If your design is too complex and contains too much detail, we will not be able to digitize your design with satisfactory results (e.g. when details are smaller than 0.05" or if detail elements are too close to one another). Your design will be rejected.

Please avoid Thin border lines around text or Graphics

Keep your text and images simple, adding a border around them will cause misalignment, therefore we highly recommend that you do not use thin borders to outline your text or images. Keep your text large, bold and readable.

• Free Shipping:

1. We offer free shipping anywhere in Canada for purchases over $150 (before taxes).

• Flat Rate Shipping:

1. For orders under $150 (before taxes), we charge a flat rate of $14.99.

• Shipping Carrier:

1. We mostly use Purolator or FedEx for shipping.
   Purolator operates Monday to Friday for pick-up and delivery.

• Tracking Information:

1. Once your order has been manifested, we will provide you with a Purolator tracking number.

• Shipping Times:
• We ship from the West Island of Montreal, and typical delivery times are as follows:

1. Quebec and Ontario: 1-2 business days
2. Maritimes and the Prairies: 1-4 business days
3. British Columbia and Alberta: 2-5 business days
4. Yukon, NWT, and Nunavut: 5-10 days

• Remote Locations:

1. Please note that Purolator may charge significantly more for deliveries to remote locations.
2. In some cases, they may not deliver to these areas at all.

• Communication with Clients:

1. If additional shipping fees apply, we will contact the client to discuss options.
2. If the client decides not to proceed with the order due to extra shipping costs, we will cancel the order and issue a refund immediately.

Acceptable Content Guidelines

West Island Embroidery & Mugs is respectful of others and the law. Content that is hateful, illegal, and/or that violates intellectual property rights may be reviewed and removed at any time.

Intellectual Property Rights
Please ensure that you own the content that you upload onto West Island Embroidery & Mugs, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.

Illegal Content
West Island Embroidery & Mugs has the right to remove content that depicts child pornography, obscene content, or content that depicts or promotes illegal activity. It is your responsibility to understand and abide by your local laws and those of the regions that you ship orders to.

Hateful Content
West Island Embroidery & Mugs values tolerance, understanding, and respect. We may remove content that expresses hatred towards any individual or group. Please refrain from uploading this type of content.

General Notes
All content is subject to review and West Island Embroidery & Mugs reserves the right to remove it at any time and for any reason. Each case may be evaluated individually. By submitting content to West Island Embroidery & Mugs, you accept that it complies with both our guidelines and Terms of Service. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.